“Sentis exceeded our expectations by making a number of recommendations to ensure that the integrated solution would be aligned with our business requirements, ensuring optimum performance.”
Initial Facilities, part of the Rentokil Initial family, provides exemplary facilities management to many of the world’s most successful public and private sector organisations. Their 40,000 staﬀ, working across 30,000 customer sites, pride themselves on achieving operational eﬃciencies to deliver tangible business benefits for their clients.
Following the purchase of Managed Support Service Plc (MSS), Rentokil Initial was faced with the task of integrating the MSS’ FM system (Nucleus) with their central finance system (Open Accounts).
To achieve this objective, Sentis Managed Solutions was chosen to project manage the development of the Nucleus FM system and work with Rentokil’s Open Accounts project team to ensure smooth integration and go live.
Sentis’ dedicated consultant worked closely with both the offshore Nucleus FM development team and the Rentokil Open Accounts project team to prepare an achievable phased implementation with set targets and timeframes. “Our consultant took the time to fully understand our business processes and the requirements of a new integrated system.
“Sentis exceeded our expectations by making a number of recommendations to ensure that the integrated solution would be aligned with our business requirements, ensuring optimum performance,” says Jonathon Parker-Stafford, Financial Director at Rentokil Initial Facilities.
All outstanding issues were identified, addressed, and resolved by Sentis Managed Solutions prior to the integration, to ensure that there were no hidden problems that could disrupt or delay the process.
The offshore development team, overseen by Sentis, committed to firm delivery dates on software enhancements, which were all met on deadline.
Additional resources were made available to define and develop the key business reports that were required. Sentis Managed Solutions also managed the user acceptance testing for the Nucleus FM changes. “Sentis’ expertise meant that the team followed a well-defined structure. Without the discipline and hands-on management that was provided by Sentis over the nine months, the project would not have been a success” says Jonathon.
The integrated solution has resulted in significantly improved employee productivity as processes have been streamlined and do not need to be processed by two separate systems, allowing employees and management to focus on more important core duties.